Main Article Content

Dr. Tariq Iqbal Khan
Dr. Rudsada Kaewsaeng-on
Dr. Imran Saeed


Workload, innovative performance, extrovert, behaviour, role, service


Purpose: The aim of this study was to find the Impact of Workload on Innovative Performance. This study also finds out the moderating Role of extrovert. This study was conducted in service sector in different cities of Pakistan. A time lag design was used in this study because the time-lag method is more suitable method especially in case of theoretical causal study.

Methodology: At stage one; the self-reported questionnaire was used to collect the data from employee on workload and extraversion. Moreover, after one month, at stage two; a data from concerned supervisors on employee’s innovative performance were collected. The population of this study consisted of the permanent and contractual employees working in different organizations of Pakistan. A sample size of the study was (n=230) and convenience sampling technique was used.

Main Findings: Results show that there is no significant relationship between workload and innovative behavior. Moreover, extraversion was found to have no significant impact on innovative performance. However, it was found that the interaction term of workload and extraversion has a significant negative impact on innovative performance.

Implications/Applications: The present study is useful for policymakers and managers in Pakistan. As it has provided insight to employees’ behaviors, the way an employee reacts when he exposed to workload. It is up to the concerned authorities to pay keen attention to their employees and to make sure that extroverts are not embedded with workload.


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