Employees’ Service Innovation Behavior and New Service Development in Four- and Five-Star Hotels
Alves, J., Marques, M.J., Saur, I., & Marques, P. (2007). Creativity and innovation through multidisciplinary and multisectoral cooperation. Creativity and Innovation Management, 16(1), 27-34.
Amabile, T. M. (1988). A model of creativity and innovation in organizations. Research in Organizational Behavior, 10,123-167.
Amabile, T.M. (1996). Creativity in Context. Colorado: Westview Press, Inc.
Amabile, T.M. (1997). Motivating creativity in organisation: On doing what you love and loving what you do. California Management Review, 40(1), 39-58.
Amabile, T.M., Conti, R., Coon, H., Lazenby, J., & Herron, M. (1996). Assessing the work environment for creativity. The Academy of Management Journal, 39(5), 1154-1184.
Awamleh, N.A. (1994). Managerial innovation in the civil service in Jordan. Journal of Management Development, 13(9), 52-60.
Basadur, M., Pringle, P., & Kirkland, D. (2002). Crossing cultures: Training effects on the divergent thinking attitudes of Spanish-speaking South American managers. Creativity Research Journal, 14(3-4), 395-408.
Bharadwaj, S., & Menon, A. (2000). Making innovation happen in organizations: Individual creativity mechanisms, organizational creativity mechanisms. Journal of Product Innovation Management, 17, 424-434.
Chen, S.C., Wu, M.C., & Che, C.H. (2010). Employee’s personality traits, work motivation and innovative behavior in marine tourism industry. Journal of Service Science and Management, 3(2), 198-205.
Coveney, B. (2008). Assessing the organisational climate for creativity in a UK public library service: A case study. Library and Information Research, 32(102), 38-56.
DeVellis, R.F. (1991). Scale Development: Theory and Applications. Newbury Park, California: Sage Publications.
Flaatin, C. (2007). Antecedents of organizational creativity and innovation: A differentiating perspective. Unpublished MSc Dissertation. University of Oslo.
Forbes, J.B., & Domm, D.R. (2004). Creativity and productivity: Resolving the conflict. SAM Advanced Management Journal, 69(2), 4-27.
Ford, C.M. (1996). A theory of individual creative action in multiple social domains. Academy of Management Review, 21(4), 1112-1142.
Hair, J.F., Black, W.C., Babin, B.J., & Anderson, R.E. (2010). Multivariate Data Analysis: A Global Perspective. 7th ed. New Jersey: Pearson Education, Inc.
Harrington, R.J. (2004). Part I: The culinary innovation process, a barrier to imitation. Journal of Foodservice Business Research, 7(3), 35-57.
Heunks, F.J. (1998). Innovation, creativity and success. Small Business Economics, 10, 263-272.
Herbig, P., & Jacobs, L. (1996). Creative problem-solving styles in the USA and Japan. International Marketing Review, 13(2), 63-71.
Houran, J., & Ference, G.A. (2006). Nurturing Employee Creativity. New York: HVS International.
Hu, M.L., & Horng, J.S., Sun, Y.H.C. (2009). Hospitality teams: Knowledge sharing and service innovation performance. Tourism Management, 30, 41-50.
Jordanian Ministry of Tourism and Antiquities. (2011).Tourism statistics in Jordan. Available from: http://www.tourism.jo. Accessed 22.05.2011.
Joreskog, K.G. (1993). Testing structural equation models. In: Bollen, K.A., Long, J.S. (Eds). Testing Structural Equation Models. Newbury, CA: Sage. p294-316.
Kline, P. (1994). An Easy Guide to Factor Analysis. 1st ed. London: Routledge.
Kline, R.B. (2005). Principles and Practise of Structural Equation Modelling. 2nd ed. New York: Guilford Press.
Madjar, N., & Ortiz-Walters, R. (2008). Customers as contributors and reliable evaluators of creativity in the service industry. Journal of Organizational Behavior, 29, 949-966.
Martins, E.C., & Terblanche, F. (2003). Building organisational culture that stimulates creativity and innovation. European Journal of Innovation Management, 6(1), 64-74.
Matear, S., Gray, B.J., & Garrett, T. (2004). Market orientation, brand investment, new service development, market position and performance for service organisations. International Journal of Service Industry Management, 15(3), 284-301.
Miron, E., Erez, M., & Naveh, A.E. (2004). Do personal characteristics and cultural values that promote innovation, quality, and efficiency compete or complement each other? Journal of Organisational Behavior, 25, 175-199.
Montes, F.J., Moreno, A.R., & Molina, L.M. (2003). An analysis of the relationship between quality and perceived innovation: The case of financial firms. Industrial Management and Data Systems, 103(8), 579-590.
Mostafa, M. (2005). Factors affecting organisational creativity and innovativeness in Egyptian business organisations: An empirical investigation. Journal of Management Development, 24(1), 7-33.
Nunnally, J. (1978). Psychometric Theory. 2nd ed. New York: McGraw-Hill.
Oldham, G.R., & Cummings, A. (1996). Employee creativity: Personal and contextual factors at work. The Academy of Management Journal, 39(3), 607-634.
Orfila-Sintes, F., Crespi-Cladera, R., & Ester Martinez-Ros, E. (2005). Innovation activity in the hotel industry: Evidence from Balearic Islands. Tourism Management, 26, 851-865.
Ottenbacher, M., & Gnoth, J. (2005). How to develop successful hospitality innovation. Cornell Hotel and Restaurant Administration Quarterly, 46(2), 205-222.
Ottenbacher, M., & Harrington, R.J. (2007). The innovation development process of Michelin-starred chefs. International Journal of Contemporary Hospitality Management, 19(6), 444-460.
Ottenbacher, M.C. (2007). Innovation management in the hospitality industry: Different strategies for achieving success. Journal of Hospitality and Tourism Research, 31(4), 431-454.
Prajogo, D.I., Power, D.J., & Sohal, A.S. (2004). The role of trading partner relationships in determining innovation performance: An empirical examination. European Journal of Innovation Management, 7(3), 178-186.
Rank, J., Pace, V.L., & Frese, M. (2004). Three avenues for future research on creativity, innovation, and initiative. Applied Psychology An International Review, 53(4), 518-528.
Saunders, M., Lewis, P., & Thornhill, A. (2009). Research Methods for Business Students. 5th ed. Harlow: Pearson Education Limited.
Sekaran, U. (2003). Research Methods for Business: A Skill Building Approach. 4th ed. New York: John Wiley and Sons, Inc.
Scott, S.G., & Bruce, R.A. (1994). Determinants of innovative behavior: A path model of individual innovation in the workplace. Academy of Management Journal, 37(3), 580-607.
Shalley, C.E., Zhou, J., & Oldham, G.R. (2004). The effects of personal and contextual characteristics on creativity: Where should we go from here? Journal of Management, 30(6), 933-958.
Swann, P., & Birke, D. (2005). How do creativity and design enhance business performance? A framework for interpreting the evidence. Nottingham University.
Victorino, L., Verma, R., Plaschka, G., & Dev, C. (2005). Service innovation and customer choices in the hospitality industry. Managing Service Quality, 15(6), 555-576.
Vinarski-Peretz, H., Binyamin, G., & Carmeil, A. (2011). Subjective relational experiences and employee innovative behaviors in the workplace. Journal of Vocational Behavior, 78, 290-304.
West, M.A. (2002). Sparkling fountains or stagnant ponds: An integrative model of creativity and innovation implementation in work groups. Applied Psychology An International Review, 51(3), 355-424.
Wong, S., & Pang, L. (2003a). Motivators to creativity in the hotel industry-perspectives of managers and supervisors. Tourism Management, 24, 551-559.
Wong, C.S., & Pang, W.L. (2003b). Barriers to creativity in the hotel industry- perspectives of managers and supervisors. International Journal of Contemporary Hospitality Management, 15(1), 29-37.
Wong, S.C., & Ladkin, A. (2008). Exploring the relationship between employee creativity and job-related motivators in the Hong Kong hotel industry. International Journal of Hospitality Management, 27, 426-437.
Zikmund, W.G. (2003). Business Research Methods. 7th ed. Mason, Ohio: Thomson/South-Western.
- There are currently no refbacks.
Copyright (c) 2015 Mukhles M. Al-Ababneh