Tourism & Hospitality Reviews <p>International Journal of Tourism &amp; Hospitality Reviews [eISSN 2395-7654] &nbsp;is an internationally refereed, peer-reviewed, open access, research journal.&nbsp;IJTHR aims to publish original research, reviews, case studies in the travel, tourism, and hospitality industry, related research domains. Journal also encourages cross country, cross disciplines work as well as new and experimental forms of research, replication studies, and failed and negative results as well.&nbsp;</p> GIAP Journals en-US Tourism & Hospitality Reviews 2395-7654 <p>Authors retain the copyright without restrictions for their published content in this journal. IJTHR is a <a href="">Sherpa Romeo</a> Journal.&nbsp;</p> <h5>Publishing License</h5> <p>This is an open-access article distributed under the terms of&nbsp; <a href="" rel="license"><img style="border-width: 0;" src="" alt="Creative Commons License"></a></p> TOURIST VILLAGE REJUVENATION AND OVER-TOURISM MANAGEMENT: THE DESA WISATA NGLANGGERAN LIFECYCLE EXPERIENCE, YOGYAKARTA, INDONESIA <p><strong>Purpose of the Study:</strong> Over-tourism is an issue that is being experienced by many well-known destinations in the world, both in urban and rural areas. The purpose of this research is to find out how the experience of developing a Tourist village is seen from the tourism lifecycle approach. This study also explores the sensitivity of managers to the phenomenon of over-tourism in their village, to design strategies for product rejuvenation.</p> <p><strong>Methodology:</strong> This research adopts a historical qualitative research approach. This method is exercised through two data sources. Primary data was carried out through non-participant observation (for four months) in the Nglanggeran tourist village, Yogyakarta to observe and interview tourist village managers, tourism entrepreneurs, workers, and local communities. Meanwhile, Secondary data used include online media articles, scientific writings, and promotional media.</p> <p><strong>Main Findings:</strong> The study found that in the tourism area life cycle model approach, tourist villages' growth can be grouped into 6 phases. The exploration phase and stagnation, marked by the start of the Nglanggeran tourist village and massive growth that had environmental, social, and cultural impacts. The management adopts several strategies, including price management, visitor management, and length of stay management.</p> <p><strong>Implication/Applications:</strong> This experience is very important to be learned and known by tourism stakeholders, especially tourist village managers and the government which is developing similar tourism products massively throughout Indonesia.</p> <p><strong>The originality of the study:</strong> This research is original, and this is the first study that finds out how the experience of developing a tourist village is seen from the tourism lifecycle approach and explores how managers are sensitive to the phenomenon of overtourism in their village. Thus, this scope is expected to be developed in other tourist villages in Indonesia to get generalizations about the development of tourist villages.</p> Kadek Wiweka Ramang H. Demolingo Subur Karyatun Putu Pramania Adnyana Iffatunnisa Nurfikriyani Copyright (c) 2021 Kadek Wiweka, Ramang H. Demolingo , Subur Karyatun, Putu Pramania Adnyana, Iffatunnisa Nurfikriyani 2021-02-08 2021-02-08 8 1 01 16 10.18510/ijthr.2021.811 DESTINATION IMAGE ANALYSIS AND ITS STRATEGIC IMPLICATIONS: A LITERATURE REVIEW FROM 1990 TO 2019 <p><strong>Purpose of the study:</strong> "Image" not only exists in the market of consumer goods as well as tourism but also is the criteria usually used by consumers to make decisions. However, little literature is concerned with a comprehensive analysis of its development trajectory, application domains, and strategic implications. This study aims at conducting an extensive review of DI's current literature to examine the key concept of consumer behaviors.</p> <p><strong>Methodology: </strong>Based on Scopus, this paper surveys the development trajectory of destination image using a literature review with the solo keyword “destination image” from 1990 to 2019.</p> <p><strong>Main findings:</strong> The findings indicate that the development of destination image begins in 1995 and the overall growth is steady and strong. There are three development waves, such as 2002-2007, 2008-2013, and 2015-2019. These 908 articles were scattered across 182 different journals. Besides, all these keywords related to counties/areas are mostly equipped with tourism competitiveness as well.</p> <p><strong>Applications of this study:</strong> This study reveals five problem domains of destination image including environment and government, destinations, tourists, culture, and others, respectively. This would call the attention of the executives and authorities concerned with environmental sustainability, adaptability/responsiveness of strategies, destination competitiveness, capabilities development, resource allocation, and tourist behavior (e.g., decision-making and post-purchase intention).</p> <p><strong>Originality/Value:</strong> Based on the nexus between “environment-destination-tourist”, this study proposed a strategic map of DI to future researchers and field workers of great interests to operationalize and conceptualize its coverage.</p> Ren-Yi Huang Wen-Jung Chang Chiung-Yun Chang Copyright (c) 2021 Ren-Yi Huang, Wen-Jung Chang, Chiung-Yun Chang 2021-03-08 2021-03-08 8 1 30 50 10.18510/ijthr.2021.813 AN INFLUENCE OF SOCIAL DISTANCE ON TOURIST DECISION-MAKING PROCESS: A CASE OF TOURISTS VISITING THE MAASAI MARA NATIONAL GAME RESERVE <p><strong>Purpose of the study:</strong> The study aims to assess the influence of social distance on the tourist decision-making process on tourists visiting the Maasai Mara National Game Reserve using the construal level theory.</p> <p><strong>Methodology:</strong> Exploratory research design was used using regression equation modeling. The Borgardus social distance scale was adapted to structure the questionnaire. A sample of 157 tourists was selected. The data were analyzed using descriptive and inferential statistics which were used to determine the relationship between the variables. The hypothesis was tested at a 5% level of confidence.</p> <p><strong>Main Findings:&nbsp;</strong>The study established that the majority of the respondents understood and indicated that social distancing influenced their choice of a destination. Social distance (R=0.580, p=0.00&lt;0.05) had a strong positive and significant influence on the contractual level of tourist choice of a destination. It was further established that construal level accounted for up to 33.6 percent of the variance in choice of destination (R<sup>2</sup>=0.336).</p> <p><strong>Applications of this study:</strong> The study recommends that the conventional consumer behaviour model can be enhanced in decision making by incorporating the construal level of destination decision making for tourists. It will be beneficial to the tourists visiting Maasai Mara National Game Reserve, the marketers, hotels and destination owners, and the government at large.</p> <p><strong>Novelty/Originality of this study: </strong>Decision-making is central to the satisfaction of a customer that seeks value for his/her money. Though research in consumer decision-making has been conducted before its application in tourist’s destination decision-making process remains new. This study sought to bring to light this link and fill this gap in the literature.</p> Ashioya Belinda Imbaya Beatrice Timothy Sulo Copyright (c) 2021 Ashioya Belinda, Imbaya Beatrice, Timothy Sulo 2021-04-07 2021-04-07 8 1 51 61 10.18510/ijthr.2021.814 A CASE STUDY OF KNOWLEDGE MANAGEMENT PRACTICES AT THE INTERCONTINENTAL HOTELS’ GROUP <p><strong>Purpose of the study: </strong>This study aims to gain an understanding of how (and if) the InterContinental Hotels Group (IHG) manages knowledge to create value.</p> <p><strong>Methodology: </strong>Publicly available data about the IHG were assessed using <a href="#Pawlowski2015">Pawlowski and Bick’s (2015)</a> Global Knowledge Management Framework (GKMFW) to determine the extent to which the IHG is implementing knowledge management (KM). Four experts reviewed the findings for validation.</p> <p><strong>Main findings: </strong>Knowledge management (KM) practices are used by the IHG at a basic level. Data collected in this study indicate that the IHG is not connecting KM processes in its strategy. This research highlights that the IHG and potentially other hotel companies could integrate KM to enhance their performance.</p> <p><strong>Applications of this study: </strong>The study’s findings are important for hotel industry stakeholders (academics, hotel executives, owners, etc.), assisting them to better understand “hotel KM”. Stakeholders are encouraged to implement holistic and purposeful KM programs (i.e., a framework), potentially delivering more value to their organizations.</p> <p><strong>Novelty/Originality of this study: </strong>This study is the first attempt to investigate KM activities in one major standard-setting hotel company (SSHC), as defined by <a href="#Boardman2008">Boardman and Barbato (2008)</a>. It highlights the limitations in hotel-specific KM research and the limited way in which KM is being applied in the InterContinental Hotels Group (IHG). It not only identifies a gap in the literature about KM in the hospitality industry but starts to fill this gap.</p> Christoph Voegeli Copyright (c) 2021 Voegeli 2021-02-11 2021-02-11 8 1 17 29 10.18510/ijthr.2021.812