PERSONALITY AND TURNOVER INTENTION AMONG HOTEL EMPLOYEES IN SARAWAK: ROLE OF FLOW AS MEDIATOR

Main Article Content

Mark Kasa
Chong Jia Xin
Sherrymina Kichin
Kashif Hussain

Keywords

Flow, Personality, Turnover Intention, Hotel industry, Hotel Employees, Mediator

Abstract

Purpose of the Study: In the hotel industry, personality brings an impact on the perception of turnover intention among employees. The lack of past studies makes this present study become important to ensure employees’ performance and productivity are at highest level while reducing their turnover intention. Secondly, exhaustive review of past literature revealed that lack of studies that examined flow as mediator between personality and turnover intention in eastern phenomena, the element of positive psychology of flow necessary to be investigated. This study aims to determine whether employees’ personalities have significant relationship with the turnover intention, with mediating variable of flow which was underpinned with the person-environment fit theory to investigate the outcomes.


Methodology:  This study implemented a quantitative method whereby the questionnaires were given out to the hotel’s employees in Sarawak. All data were analysed using SPSS software version 23.


Results:  This study provides contributions to the hotel industry that are interested to identify prominent elements that influence, correlate and contribute to the possible outcomes of personality, flow and turnover intention among hotel employees in the context of eastern understanding.


Implications: The flow associated with an employee personality and turnover intention. Meanwhile, the hotel’s human resource practitioners advise to always implement better working practices in recruitment or training functions to ensure the right personality to work on specific tasks are being employed and lead to lower turnover intention.

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